At Vital Inspired Paws, we stand behind the quality of our supplements and the well-being of your pets. We believe in the "Vital Inspired" difference, which is why we offer a 30-day satisfaction guarantee.
1. Our Promise If you do not see a positive change in your pet’s vitality—including improvements in mobility, energy levels, or coat health—within 30 days of consistent, daily use, we will provide a full refund of your purchase price.
2. Eligibility & Limitations
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First-Time Purchase: To prevent abuse, this guarantee applies only to the first-time purchase of a single product (one bottle/unit).
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Consistency is Key: Supplements take time to build up in a pet's system. We recommend a minimum of 21 days of consistent use at the recommended dosage before requesting a refund.
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Timeframe: Refund requests must be submitted within 45 days of the original purchase date to ensure you have had the full 30 days to test the product.
3. No-Return Refund for Consumables Because we prioritize pet safety, we do not require you to ship opened or used supplement containers back to us. For products covered under the Vitality Guarantee, we will process your refund without a physical return.
4. How to Claim To initiate a claim, please email our support team at jlmandcompanyllc@gmail.com with the following:
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Your Order Number.
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The specific product used.
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A brief description of your pet’s experience and why the product did not meet your expectations.
5. Processing Once approved, refunds will be credited back to your original method of payment within 5–10 business days.