Refund policy

Last Updated: April 23, 2026

At Vital Inspired Paws, we stand behind the quality of our products and the health of your pets. Because our products are consumable supplements, we have established the following policy to ensure safety and transparency.

1. The Vitality Guarantee (30-Day Satisfaction)

We want you to feel confident in your purchase. If you do not see a positive change in your pet’s vitality within 30 days of consistent use, we will refund your purchase.

• Eligibility: This guarantee applies only to the first-time purchase of a single product.

• Process: To claim a refund under this guarantee, please contact our support team with your order number and a brief description of your pet's experience.

2. Returns of Unopened Products

If you change your mind or ordered the wrong item, you may return products under the following conditions:

• Condition: Items must be unopened, sealed, and in their original packaging. Due to safety and hygiene standards for consumable goods, we cannot accept returns for opened bottles or jars.

• Timeframe: Return requests must be initiated within 30 days of the delivery date.

• Return Shipping: Customers are responsible for the cost of return shipping.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement to be sent to you at no additional cost.

4. Return Instructions

All approved returns must be mailed to our registered agent address:

Vital Inspired Paws 1603 Capitol Ave., Suite 413 Cheyenne, WY 82001

Please note: Returns sent without prior authorization from our support team may experience significant delays in processing.

5. Refund Processing

Once your return is received and inspected, we will process your refund to the original method of payment. Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution.